jck88 Privacy Policy

1Introduction and Data Controller

This Privacy Policy ("Policy") describes how jck88 ("jck88," "we," "us," "our") collects, uses, stores, and discloses personal data in connection with the jck88 online gaming platform accessible at jck88.app (the "Platform"). jck88 acts as the data controller in respect of personal data collected from registered Members and visitors to the Platform.

This Policy applies to all individuals who access or use the jck88 Platform, including registered Members, prospective Members, and visitors browsing the Platform without an account. By using the jck88 Platform, you acknowledge that you have read and understood this Policy and agree to the collection and use of your personal data as described herein.

2Personal Data We Collect

jck88 collects the following categories of personal data in connection with your use of the Platform:

2.1 Identity Data: Full name, date of birth, nationality, MyKAD number or passport number, and a copy of your government-issued identity document submitted as part of the Know Your Customer (KYC) verification process.

2.2 Contact Data: Email address, mobile telephone number, and, where provided, a mailing address.

2.3 Financial Data: Bank account details, e-wallet identifiers (including Touch 'n Go eWallet, Boost, GrabPay, and DuitNow account references), deposit amounts, withdrawal amounts, and transaction history.

2.4 Account and Activity Data: Username, account registration date, login timestamps and IP addresses, session duration, game history, wagering activity, bonus claim and usage records, and any responsible gaming tool settings configured by the Member.

2.5 Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and referring URL.

2.6 Communications Data: Records of your correspondence with jck88 customer support, including live chat transcripts and email exchanges.

3How We Collect Your Data

jck88 collects personal data through the following means:

• Direct provision: Data you submit when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or filling in any form on the Platform;
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, web beacons, and server logs;
• Third-party sources: Identity and fraud-screening data received from KYC verification service providers; payment confirmation data received from payment processors and banking partners; and, where applicable, data received from fraud prevention agencies and regulatory authorities.

4Purposes and Legal Basis for Processing

jck88 processes your personal data for the following purposes and on the following legal bases:

• Account registration and management — necessary for the performance of the contract between jck88 and the Member;
• Identity verification (KYC) and age verification — compliance with legal obligations and the protection of jck88's legitimate interests in preventing underage gambling and fraud;
• Processing deposits and withdrawals — performance of the contract and compliance with financial regulations;
• Detection and prevention of fraud, money laundering, and other illegal activity — compliance with legal obligations under applicable anti-money laundering legislation;
• Customer support — performance of the contract and jck88's legitimate interest in resolving Member queries efficiently;
• Responsible gaming monitoring — jck88's legitimate interest in identifying and supporting Members who may be experiencing problem gambling;
• Platform analytics and improvement — jck88's legitimate interest in understanding how the Platform is used in order to improve its services;
• Direct marketing communications — with your consent, or where permitted under applicable law, to inform you of promotions and offers available at jck88. You may opt out of marketing communications at any time.

5Disclosure of Personal Data to Third Parties

jck88 does not sell, rent, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. jck88 may disclose your personal data to the following categories of third party where necessary for the purposes described in Section 4:

• Payment processors and banking partners: To facilitate deposit and withdrawal transactions, including Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go, Boost, GrabPay, DuitNow, and FPX infrastructure providers;
• KYC and identity verification providers: To verify your identity and age in compliance with our licensing obligations;
• Fraud prevention and anti-money laundering agencies: Where required by law or where jck88 has reasonable grounds to suspect fraudulent or illegal activity;
• Game software providers: Limited technical data required for the operation of third-party games within the jck88 Platform;
• Regulatory and law enforcement authorities: Where disclosure is required by applicable law, court order, or regulatory demand;
• Professional advisers: Legal, accounting, and auditing firms engaged by jck88, subject to professional confidentiality obligations.

All third-party processors engaged by jck88 are required to handle personal data in a manner consistent with this Policy and applicable data protection law.

6International Data Transfers

jck88 operates infrastructure and engages service providers that may be located outside of Malaysia. Where your personal data is transferred to a jurisdiction that does not provide the same level of data protection as Malaysia, jck88 will implement appropriate safeguards — such as contractual data protection clauses — to ensure your data receives an equivalent level of protection. By using the jck88 Platform, you consent to the transfer of your personal data on this basis.

7Data Retention

jck88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any legal, regulatory, accounting, or reporting requirements. In general:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations;
• KYC identity documents are retained for a minimum of five (5) years from the date of submission or account closure, whichever is later;
• Customer support communications are retained for two (2) years from the date of last correspondence;
• Technical and device data collected via cookies and server logs is retained for up to twelve (12) months.

Where personal data is no longer required and no legal obligation requires its retention, jck88 will securely delete or anonymise the data.

8Cookies and Tracking Technologies

The jck88 Platform uses cookies and similar tracking technologies to operate and improve the Platform. Cookies used on the Platform fall into the following categories:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, login authentication, and security. These cannot be disabled without impairing Platform functionality;
• Performance and analytics cookies: Used to collect anonymised statistical data about how visitors interact with the Platform, enabling jck88 to identify improvements. These are used only with your consent;
• Functional cookies: Used to remember your preferences, such as language settings and previously entered form data, to improve your experience on return visits.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jck88 Platform.

9Security of Your Personal Data

jck88 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and jck88 servers;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Staff training on data protection and information security obligations.

Whilst jck88 takes every reasonable precaution to protect your data, no system of data transmission over the internet can be guaranteed to be completely secure. You are responsible for maintaining the security of your own account credentials. See our Terms & Conditions for your account security obligations.

10Your Rights as a Data Subject

Subject to applicable data protection law, including Malaysia's Personal Data Protection Act 2010, you have the following rights in respect of your personal data held by jck88:

• Right of access: You may request a copy of the personal data jck88 holds about you;
• Right to correction: You may request the correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to jck88's legal retention obligations;
• Right to restrict processing: You may request that jck88 restrict the processing of your data in certain circumstances;
• Right to data portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to object: You may object to processing of your personal data based on jck88's legitimate interests, including for direct marketing purposes.

To exercise any of these rights, please contact jck88 via the details in Section 13. jck88 will respond to verifiable data subject requests within thirty (30) days.

11Children and Minors

The jck88 Platform is strictly intended for individuals aged 21 years and above. jck88 does not knowingly collect personal data from individuals below the age of 21. If jck88 becomes aware that personal data has been collected from a minor, such data will be deleted promptly and the associated account will be closed. If you believe that a minor has registered an account on the jck88 Platform, please contact our support team immediately.

12Changes to This Privacy Policy

jck88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services offered on the Platform. Where material changes are made, jck88 will notify registered Members via a Platform notification or email to the registered account address. The date at the top of this Policy reflects the date of the most recent revision. Continued use of the jck88 Platform following notification of a revised Policy constitutes your acceptance of the revised terms.

13Contact and Data Subject Requests

For all privacy-related enquiries, data subject access requests, correction requests, or erasure requests, please contact the jck88 data protection team using the details below. jck88 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days.

• Email: [email protected]
• Live Chat: Available 24/7 via the jck88 Platform
• Languages handled: English

Please include your registered account username and a clear description of your request to help us process it efficiently. Identity verification may be required before jck88 can action certain data subject requests to protect against unauthorised disclosure.